ICT Support & Systems Administrator

Job Summary

Bildfie is looking for an IT Support & Systems Administrator to provide day-to-day technical support for employees, maintain company hardware and software, administer user accounts, and ensure the smooth operation of internal IT systems. This role supports both staff productivity and overall system efficiency.

Key Responsibilities

1. Provide technical support to employees and platform administrators.
2. Install, configure, and maintain hardware and software.
3. Manage user accounts, permissions, and access controls.
4. Monitor system performance and troubleshoot technical issues.
5. Perform routine maintenance and system updates.
6. Maintain IT inventory and documentation.
7. Support networking and connectivity issues.
8. Coordinate with external vendors when necessary.
9. Ensure regular backups and system recovery procedures.
10. Assist with onboarding new employees by setting up IT resources.
11. Promote IT best practices and user awareness.

1. Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
2. Experience in IT support, systems administration, or help desk operations.
3. Knowledge of Windows, Linux, networking, and Microsoft 365 or Google Workspace.
4. Strong troubleshooting and customer service skills.
5. Ability to work independently and prioritize tasks effectively.
6. Good communication and documentation skills.

1. Hybrid working arrangement.
2. Starting salary from KES 5,000.
3. Performance-based salary reviews.
4. Training and certification opportunities.
5. Collaborative and technology-driven work environment.
6. Opportunities for professional growth.

Submit your CV, Cover Letter, and relevant certificates to careers@bildfie.com with the subject: